yowesjp Platform Privacy Notice

This page describes what we collect when you use yowesjp and how we keep that data protected. We understand that privacy is important to everyone using our platform, especially users in Jakarta, Surabaya, Bandung, Medan, and Semarang who trust us with their account information, payment details, and betting history. Our privacy commitments apply to all yowesjp services—sportsbook, live-dealer tables, slots, and numbers-based games—across web and mobile.

We at yowesjp collect only the data necessary to verify your identity (KYC), process your deposits and withdrawals through payment methods like DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, comply with financial regulations, and support your account and gaming activity. We encrypt all sensitive information during transmission and at rest. We do not sell your data to third parties for marketing or commercial purposes, and we retain it only as long as required by law or your account status.

Read on to understand what we collect, how we use it, your rights, and how to contact us with privacy questions.

What data we collect on yowesjp

We collect data in two categories: required for account opening and KYC verificationand collected during your use of yowesjp

During registration and verification: We ask for your legal name, date of birth, email address, phone number, physical address, and government-issued ID (passport, driver's licence, or national ID). We collect this to confirm your identity, verify your age eligibility, and comply with anti-money-laundering regulations. This is mandatory before you can deposit or place bets on yowesjp.

During payment and play: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the transaction amount, payment method, date, and time. We log your IP address and device type. When you place a sportsbook bet on Liga 1, Piala AFF, or Champions League, place a live-dealer bet on blackjack or roulette, or play slots and numbers games, we store your bet details, stake, outcome, and settlement status. We also record login times, session duration, and pages or games accessed.

Support and communication: If you contact our English-speaking support team via in-app chat, email, or phone, we retain your queries, our responses, and any attachments or documents you provide (such as payment receipts or identity verification updates).

We do not collect unnecessary data

We do not ask for your ethnicity, political affiliation, sexual orientation, or health information. We do not track your geolocation beyond IP-based verification. We do not install cookies on your device for behavioural advertising—only for session management and fraud prevention.

How we use your data on yowesjp

We use the data we collect for the following purposes:

Account verification and compliance: We verify your identity and age against government databases and third-party verification services. We screen your details against financial sanctions lists and know-your-customer (KYC) requirements mandated by law.
Payment processing: We share your payment details with our acquiring banks and payment processors to execute deposits and withdrawals. These processors handle your card or wallet information; we do not store full payment card details ourselves (we use tokenisation, where a unique token represents your payment method instead).
Fraud prevention and account security: We analyse your betting patterns, login patterns, and device data to detect suspicious activity. If we flag unusual behaviour—such as multiple rapid withdrawals or bets from different countries in seconds—we may pause transactions pending verification.
Customer support: We use your contact information to respond to your queries, notify you of account updates, and send statements or payment receipts.
Legal and regulatory compliance: We retain transaction records and betting history to respond to regulatory inquiries, support dispute resolution, and comply with tax and financial-reporting obligations.

How long we keep your data

We retain your KYC documents (ID copy, proof of address) for as long as your account is active, plus seven years after account closure (standard financial retention period). Your transaction history—deposits, withdrawals, bets, and game outcomes—is kept for the duration of your account plus a reasonable dispute-resolution window (typically two years after the transaction date). Support chat logs and email exchanges are retained for three years to support dispute investigation and quality assurance. If your account is terminated due to a violation of our terms, we may retain your data for longer to investigate the breach and protect yowesjp and other users.

Who has access to your data on yowesjp

Access to your personal data is restricted to:

Our internal teams: Compliance and KYC staff (who process your verification), customer support (who respond to your queries), and payment operations (who execute deposits and withdrawals).
Third-party service providers: Payment processors (banks, acquiring processors, payment gateways), ID verification services, anti-fraud providers, and our hosting provider (where our servers and databases sit). All third-party processors sign data-processing agreements committing them to protect your data and use it only as instructed by yowesjp.
Regulators and law enforcement: If legally required (court order, regulatory demand), we disclose your data to applicable authorities. We will notify you of such requests unless legally prohibited.

We do not sell your data to advertisers, data brokers, or marketing agencies. We do not share your betting history with sports leagues or other gaming operators. We do not use your data to build profiles for purposes unrelated to your yowesjp account.

Key privacy commitments

We encrypt your data in transit and at rest using industry-standard encryption (TLS for transmission, AES-256 for storage).
We do not sell your personal data to third parties for any commercial purpose.
We retain your data only as long as necessary for account operation and legal compliance.
You can request access, correction, or deletion of your data (where legally permissible) by contacting our support team.

Your rights and choices on yowesjp

Depending on your jurisdiction, you may have the right to request access to your personal data, correct inaccurate information, or request deletion (where permitted by law). To exercise these rights, contact our support team with your account email and a clear description of your request. We respond within standard business days. Note that we cannot delete data that must be retained for legal, regulatory, or dispute-resolution purposes (such as transaction records or KYC documents required for financial compliance).

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with the applicable data protection authority in your jurisdiction. We encourage you to first contact us directly so we can attempt to resolve your concern.

Cookies and tracking on yowesjp

We use cookies and similar technologies (local storage, session storage) to maintain your login session, remember your preferences, and protect against fraud. These are functional cookies onlywe do not use advertising or tracking cookies. You can disable cookies in your browser settings; however, some yowesjp features (such as logging in and placing bets) may not work properly without them.

Data location and international transfers

Our servers and databases may be located outside your home country. Your data may be transferred to, stored in, or processed in jurisdictions other than the one in which you reside. These jurisdictions may not offer the same level of data protection as your home country. By using yowesjp, you consent to such transfers. If you do not agree, you should not use our platform.

Changes to our privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "last revised" date. Continued use of yowesjp after such changes constitutes your acceptance of the updated policy.

Contact us about privacy on yowesjp

If you have questions about how we handle your data, wish to exercise your privacy rights, or want to report a privacy concern, contact our team through your yowesjp account dashboard (in-app help centre, email, or phone). Our English-speaking support staff will direct your inquiry to the appropriate team. For formal privacy requests or data subject access requests, provide your account email, the nature of your request, and any relevant details. We aim to respond within standard business hours; complex requests may take longer.

Legal and jurisdiction framework

Service availability

We at yowesjp provide our platform and services only in jurisdictions where online gaming and related services are lawful and permitted by applicable local regulation. We do not operate in, and do not knowingly offer access from, jurisdictions where such services are prohibited by law or regulatory decision. The legal status of online gaming, sports betting, live-dealer casinos, and numbers games varies significantly across countries and territories. Some jurisdictions permit licensed operators to offer these services under regulatory supervision; others restrict them to state-owned monopolies; and some prohibit them entirely. We implement technical and procedural measures to prevent service access from restricted jurisdictions, including IP-based blocking and account verification screening. We reserve the right to suspend or terminate access to our platform if we discover that a user is located in or accessing from a jurisdiction where we are not licensed or where offering our services would violate local law. If you are uncertain whether yowesjp's services are available in your location, we advise you to contact our support team or consult local authorities before opening an account or making any deposits.

Account eligibility

To open an account on yowesjp and access our services—including sportsbook, live-dealer tables, slots, and numbers games—you must be of legal age to gamble in your jurisdiction. In most jurisdictions this is 18 years or older, though age thresholds vary. It is your responsibility to confirm the applicable legal age in your location. You must also be legally capable of entering into binding contracts and must not be subject to any legal restriction that would prevent you from using online gaming services. Our KYC verification process requires you to provide accurate legal identification, which we use to confirm your age and identity. We do not knowingly accept registrations from minors or legally ineligible persons. If we discover that an account holder is underage or ineligible, we will immediately suspend the account, restrict access, and may forfeit funds. Providing false information during registration violates our terms and may result in account closure and legal consequences. Our verification systems are designed to detect fraudulent registrations, multiple accounts opened by the same individual, and accounts opened on behalf of ineligible persons. We maintain the right to request additional documentation at any time to verify your eligibility.

Local-law responsibility

You are solely responsible for ensuring that your access to and use of yowesjp comply with the laws and regulations of your own jurisdiction. We provide our platform globally, but the legal status of online gaming and sports betting varies widely across locations. In some jurisdictions it is fully legal and regulated; in others it is prohibited or restricted. Before accessing yowesjp, you must independently verify that doing so is lawful where you reside. We do not provide legal advice, and nothing on our website or platform should be construed as encouragement to violate local law or as a guarantee of legality in your jurisdiction. If online gaming is prohibited in your jurisdiction, we advise you not to access yowesjp. Users who access yowesjp from restricted jurisdictions do so at their own legal risk. We assume no liability for consequences—including legal penalties, account freezes, or financial losses—arising from a user's violation of local law. If you are uncertain about the legal status in your location, consult with local authorities or a qualified legal professional.

Data and privacy scope

During registration and KYC verification on yowesjp, we collect personal data including your legal name, date of birth, address, contact information, and identity document details. We use this information to verify your identity, comply with financial and anti-money-laundering regulations, prevent fraud, and process your deposits and withdrawals. Our comprehensive privacy practices are detailed in our privacy notice (this page), which explains what categories of data we collect, how we use and store it, who has access, and how long we retain it. All personal and financial data is encrypted during transmission (TLS) and at rest (AES-256). We do not sell your data to third parties for marketing or commercial purposes, except where required by law. Access to your data is restricted to our compliance, customer support, and payment-processing teams. We share transaction data with acquiring banks and payment processors necessary to execute your deposits and withdrawals. If you wish to request access to, review, correct, or delete your personal data (where legally permissible), contact our support team. We retain KYC documents for the duration of your account plus seven years (standard financial retention); transaction records are kept for account duration plus a dispute-resolution window.

Contact for legal inquiries

If you have legal questions, compliance concerns, disputes regarding your account or a specific gaming outcome, or require documentation for tax or legal purposes, please contact us through the channels listed in your yowesjp account dashboard. For general inquiries, use the in-app help centre, email, or phone; our English-speaking support team responds during standard business hours. For formal legal matters, complaints, or requests for official documentation (such as account records, transaction history, or KYC verification), provide your account email, the relevant date or transaction, and a clear description of your concern. Complex legal inquiries may require coordination with our legal and compliance team, which may extend response times beyond routine support. We provide information about your rights, dispute resolution procedures, and available remedies in our terms and conditions. If you believe yowesjp has violated applicable law or your legal rights, you may escalate your concern to the relevant regulatory authority or licensing body in your jurisdiction; however, we encourage you to first attempt resolution through our internal process. We maintain comprehensive records of all account activity, transactions, bets, and game outcomes to support dispute investigation and regulatory compliance.